Frequently Asked Questions (USA)

Please agenda that this folio is advised for US customers.
For barter alfresco the US, please bang here.



Are your shoes in men's or women's sizes?

Most of our shoes are in women's unless declared otherwise.
The folio will say "men's size... or "women's size..." to differentiate.


Are your shoes in US or UK sizes?

Our shoes are displayed in US sizes. You can catechumen them with our size chart.


How does Afterpay assignment (USA only)?

Afterpay allows you to pay for your acquirement over 4 installments due every 2 weeks. In some cases, Afterpay may crave a acquittal upfront.
Please see the Afterpay website for added details.

What does "faux leather" mean?

Pronounced "foe", faux covering artlessly agency bogus leather. 


How do you catechumen amid men's and women's?

The aberration is 2 sizes. If you are a men's 10 again you would charge a women's 12. If you are a women's 10 you charge a men's 8.


Do you backpack half-sizes?

We do not backpack bisected sizes. If you are amid sizes, we acclaim allocation up.


What are your hours of operation?

The Pleaser Shoes chump account assembly are accessible from Monday through Friday, 8:30AM to 5:00PM PT. We are bankrupt on above US holidays.


How does the rewards affairs work?

Please see our advice folio on the rewards affairs here:


How do I address a analysis for a product?

Ten canicule afterwards you abode your order, we will accelerate you an email allurement you to analysis the articles you purchased. You accept an advantage to attach photos as well. Note: if you are unsubscribed from our commitment account you will not accept this email.


Do you action wholesale?

Yes, but Pleaser Shoes assembly cannot approve, deny, or contrarily abetment with broad applications.
Please accelerate an email with your business advice to [email protected] for information.

When do you restock items?

Unfortunately, at this time we are clumsy to accommodate exact restock dates for our items due to COVID-related acumen uncertainty. Amuse assurance up to be alerted from the artefact folio back article restocks. 
Again, we cannot accommodate restock dates at this time.
Note: Sale items are rarely restocked.


Can I change my adjustment afterwards it is placed?

No. We do not acquiesce alteration of orders at this time. Your adjustment will be annulled and refunded, and you can abode a new order. This includes alteration the admeasurement of the account you ordered.



Where do you address from and do you action pick-up?

We address from Brea, California. ZIP cipher 92821.
We do not action pick-up. Sorry, no visitors. We are not a retail store.


How anon will my adjustment ship?

With the barring of weekends and holidays, we ship overnight orders placed afore 1PM Accordant time on the aforementioned day.
Priority orders typically leave our barn within 1-2 business days.
Standard orders typically leave our barn aural 3 business days.


Is aircraft free?

Orders over $60: chargeless accepted aircraft to the abutting US.
Orders beneath $60: $3.99 accepted aircraft to the abutting US.

How do I abode an all-embracing order?

Shop as you commonly would. When blockage out and filling in your address, your shipping, duties & taxes will be automatically affected already you access your aircraft address.
Note: for the EU, Canada, UK, Japan, and some others we accommodate duties and tax in the account price.
There will be no added fees back you accept the package.

Do you address to my country? 

We address to most countries. Amuse bang the "Shipping to..." button (or banderole icon) to acquisition yours.


How much does all-embracing aircraft amount and how continued does it take?

Transit times alter by country and service.
The amount of all-embracing shipping depends on the admeasurement of your adjustment as able-bodied as the destination of delivery. Amuse add the artefact to your cart, bang checkout and access your abode to see the price.
• We are not amenable for absent or baseborn bales or bales delayed by the carrier. (See “what if I’m clumsy to locate my package?” for added information.)
• All all-embracing duties and community fees are due at checkout and are bent by your country. You will pay annihilation aloft delivery.


How do I clue my order?

You will accept an email from us acknowledging your adjustment has shipped. Central this email you will see a button to clue your order.
You will additionally accept an email back your adjustment is delivered, amuse balance the amalgamation promptly to anticipate theft.


What if I entered my aircraft advice afield or it's missing information?

We ship all orders to the exact abode provided by the customer. If you apprehension a aberration with your aircraft address, you charge acquaint us immediately. We are not liable for the accident of your amalgamation if the abode is incorrect or incomplete. Amuse double-check your adjustment acceptance email for mistakes.

To actual your abode amuse email us at [email protected]. Accommodate your adjustment cardinal and the corrections you would like to apply.


How do I apperceive you accustomed my order?

When commutual your purchase, an adjustment acceptance awning will arise that says, "Thank you For Your Pleasershoes.com Order". This awning will additionally accommodate your adjustment cardinal in the format: PS-1234567
Additionally, you will accept a acceptance email; amuse analysis this email for any errors and acquaint us appropriate abroad if article is not right.


What if I am clumsy to locate my delivered package?

Pleaser Shoes must contacted aural 7 business canicule of the declared commitment date to book a absent amalgamation claim.
Pleaser Shoes is not amenable for any annexation already the amalgamation is delivered. It is the customer's albatross to anticipate, track, and locate their delivered package. 
Your aircraft acceptance will accommodate the commitment date and articulation to clue your amalgamation via the agnate tracking website. Abortion to acquaint Pleaser in the case that you are not able to accept your addition (or the abode is incorrect) may aftereffect in a accident (or theft) of the amalgamation and the adjustment will not be refunded.


Shipping costs are accountable to change after notice.
If your amalgamation is undeliverable, refused, or alternate to sender for any acumen that Pleaser is not at accountability for, $10 will be deducted from your acquittance and the aboriginal aircraft allegation is not refunded.



How do I use Afterpay?

You may baddest Afterpay as a acquittal advantage at the final date of checkout area you would commonly access your acclaim agenda number.


Why can't I baddest Afterpay at checkout

If you use an auto-filled checkout like Angel Pay or Boutique Pay, you will not be able to baddest Afterpay. Amuse restart the checkout action and access all your capacity manually. (You may charge to bang "checkout as guest".)


What if I acknowledgment article I bought with Afterpay?

If you accomplish a acquirement with Afterpay and adjudge to acknowledgment it, we acclaim you accept "original payment" back authoritative your return.
If you accept abundance acclaim you will still accept to pay the butt of the payments, because your acclaim will be the abounding amount of the order.
Once we accept and action your return, we will acquittance the payments you accept fabricated and